We have introduced a number of safety measures across our site to ensure we are a Covid-secure facility. These include, but are not limited to, a one-way system in place throughout the building, hand sanitiser stations at all entrances/ exits, additional staff for cleaning, a deep clean prior to reopening, social distancing measures in place, and much more.

We will have two classes running at a time, with an empty are between the shallow and deep end classes. There will be a maximum of 10 people int he pool, 4 in the shallow end and 6 in the deep end.

Those aged 12 years and older are required to wear a face covering when in the centre, which can be removed on poolside if swimming. Face coverings are not required in the outside viewing area.

Due to Covid-restrictions, from October 2020 teachers will not be in the water. We will be asking parents of children in Preschool, Non-swimmer 1 and Non-swimmer 2 classes to be in the water with their children. One parent is required per family, per class.

From October 2020, due to the restrictions around Covid-19 and guidance from our teaching governing bodies, our teachers are not permitted to swim in the water. Teaching will take place from the side for all lessons. For non-swimmers, parents will be asked to assist the teachers from within the water. Whilst we are confident the quality of teaching will not be compromised, we recognise this will not suit everyone. All children under the age of 3 years need to be accompanied in the water by a parent/guardian. Children aged 3 and 4 years of age are still more than welcome in our accompanied classes if they are nervous in the water or would prefer to learn with a parent in the water with them.

Please do not arrive to the centre any earlier than necessary to ensure social distancing can be safely practiced. We recommend arriving no earlier than 5-10 minutes before your lesson.

For the autumn / winter period from October 2020, our changing room facilities will not be available while they undergo a period of essential refurbishment. Swimmers will need to come to lessons beach ready and will need to leave the facility immediately after lessons. A gazebo will be available for those who want to quickly take off wet swimwear, as will 3 single occupancy toilets outside the Leisure Centre building.

Yes. One for swimmers in the changing rooms and two for spectators which are located around the outside of the building.

Yes. We have a viewing area for spectators to watch from, a maximum of seven people are allowed in the viewing area at one time. We also have an outside viewing area you can also enjoy, accommodating a further four people. Parents are only permitted on poolside when invited by the swimming teacher or lifeguard, for example, if they feel it will help to settle your child if they get upset.

From October 2020, swimmers will need to come beach ready to lessons. Parents will need to leave all excess bags and equipment in cars/ home and only enter the premises with key essentials. You can download our recommended kit list on our Useful Downloads page.

No, although swimming hats are beneficial, they are not compulsory. We suggest that swimmers with long hair tie it back and clip it away from their face so it doesn’t affect breathing technique and/or become a distraction.

We are following the Government guidance and the guidelines set out by the STA. All equipment is disinfected between used and will not be shared between participants during a single lesson.

Unfortunately at the moment, due to the current restrictions, we are unable to store any lost property. Please ensure you only bring minimal personal belongs with you to swimming lessons.

Parents have online access to Home Portal where you’re able to see your child’s assessments. Children are given a score out of five for each skill. If you wish for more detail than this or to find out how you can help your child progress, please contact us.

Private lessons are on a 1:1, 1:2 or 1:3 basis (all participants must be from the same household) and are available for adults and children of all ages and abilities (although as they are intense, we would suggest a minimum age of 3 years). Each lesson is 30 minutes long and you are able to book as many, or as few, as you like. Teachers will work with you on exactly what you need at your own pace, in much the same way as a personal trainer in a gym. If you’re looking to improve on one particular area, try something new with additional support on hand or just want some 100% dedicated attention, a private lesson is for you.

Yes we do. We do not currently teach group lessons for adults but this can be introduced if there is a group of you who would like to learn. We teach a number of local adults each week on a 1:1 and a 1:2 basis; please email us to find out availability – helloswimschool@londonyouth.org.

Customers who sign up to a 13 week course with us are entitled to two make-up lessons per 13-week block, subject to 24 hours’ written notice of absence being given and to current availability. Those choosing to commit to a seven-week block of lessons, are not entitled to make up lessons. We are unable to offer refunds for lessons missed due to sickness.

This is a very tricky question to answer and one we get asked a lot. Each child will progress at their own rate and their rate of progression will largely depend upon how confident they are in the water and how much exposure they have to the water outside of lessons; a child who swims with us for half an hour a week and swims with their family once a week will progress a lot faster than a child who only has their weekly lesson.

Don’t worry! Our teachers pick up on skills differences very quickly and understand that everyone learns in their own ways and at their own speeds. Due to this, our teachers will observe and adjust their teaching methods as needed