About the role

As Centre Operations Manager, you will take primary responsibility for operational delivery across our centre, overseeing the site operation, leading, managing, and mentoring staff teams, taking responsibility for the customer experience, and the overall smooth operation of a high-quality leisure and outdoor learning facility.

This role is a core part of the Woodrow senior management team, who are essential in supporting the Head of Woodrow to deliver our strategic objectives as we look to the future post Covid-19. You will work alongside the Facilities Manager to support health and safety, ensure risk assessments are in place, and that areas of improvement are identified. You will also work closely with the Leisure Centre Manager and the Sales & Marketing Manager to understand the customer requirements and to ensure we are able to deliver on these operationally.

Our people are at the heart of our operation. As the Operations Manager, you will lead a professional, enthusiastic and passionate delivery team; a team that believes in the potential of every young person who comes through the door and wants to make a difference for each of them through the experiences we are able to offer. You bring excellent people management skills and have an aptitude for training, mentoring and supporting your people.

With your hands-on experience of managing a busy operation, you will ensure that all parts of the operation are running smoothly, teams are fully resourced and staffing and programming is effective. You will ensure that our outdoor learning programme offer, and delivery, is of the highest quality, meets the needs of our existing customers and will also attract new ones. You will take a great interest in the quality of these experiences, and we expect that you will bring your own ideas and welcome ideas from others such that you can lead on developing new ways of enhancing the visitors’ experience, ensuring that it has a positive impact on their personal development and that they are enthusiastic about returning.

We are looking for a highly effective, resourceful and organised individual who is flexible, motivated, and customer focused. You will have an analytical mind and be well equipped with critical thinking skills, enabling you to come up with effective solutions and make decisive decisions when faced with complex scenarios. You are an effectual collaborator and an excellent communicator who will drive forward our operations and play a key part in the future success of Woodrow High House.

London Youth embraces equality, diversity and inclusion. We are committed to the ongoing development of an organisation that values and represents a variety of backgrounds, perspectives and skills and welcome applications that reflect this.

Full details regarding this role and how to apply are in noted below. Please do read this carefully to ensure there are no delays in processing your application.

Key Information

Salary: £30,000 per annum

Hours: 42 hours per week, including weekend shifts, and evening cover duties

Important dates and how to apply

Read the full Job Description and Person Specification that outlines the expectations of this role in detail. If this sounds like you and you are interested, please ensure you meet the eligibility criteria before you apply.

To apply, please submit all of the following documents via email, with the subject line Centre Operations Manager to woodrow.recruitment@londonyouth.org:

  • Your comprehensive CV
  • A supporting statement indicating clearly how your experience meets the essential requirements of the Person Specification
  • Completed Declaration of Criminal Convictions Form
  • Completed Equal Opportunities Monitoring Form

NOTE: Applications will be considered upon receipt and only those that satisfy the criteria will be shortlisted and invited to an online first round interview. If successful, we will then invite you to a second in-person interview, where you will meet the team, see the centre and have the opportunity to demonstrate your interest in the role as part of this process.

Unfortunately, we are unable to respond to every application submitted – if you have not been invited to an interview within 14 working days of submitting your CV and supporting statement, please consider your application unsuccessful at this time.

If you would like to ask any questions about the role or process, feel free to ring 01494 433531 and ask for the Head of Centre, Asti Kanaris.