Safety

Major incident and emergency protocols are in place during residential trips and in our leisure centre. Our communication procedures are clearly defined, and staff undergo incident training refreshers. We have annual visits from the local fire service to inform and support fire procedures, and evacuation plans are readily available with emergency contact information if needed.

Our buildings meet the highest of safety standards – from fire safety measures to secure entrances and appropriate supervision at all times. All groups joining a residential will have a welcome where we run through safety and security, to ensure everyone feels secure and comfortable throughout. We always have an overnight Duty Instructor on site, in the building, for extra security.

All our staff involved in delivery, as well as the majority of our office team, are trained in first aid. Our lifeguards have monthly training in this area. We have ample first aid equipment on site, as well as two defibrilators if they are needed. Our staff are aware of the necessary procedures to be followed in dealing with an accident or emergency, and will always liaise with group leaders to ensure we comply with your procedures. All accidents and incidents are recorded.

We operate in all weather, except for thunder and lightning. If thunder and lightning occur during your stay, activities are suspended and alternative indoor activities are arranged. We monitor weather forecasts closely.

All of our staff are trained in safeguarding procedures, and our Head of Centre is the on-site DSO. Do have a read of our safeguarding policy, which you will find in the Useful downloads section of our website.

Groups that share the house will naturally cross over in communal spaces. Our bedroom accommodation is, however, split in to zones, which we will allocate to each group. Each zone has it’s own access and parts of the house can be locked for additional security. When you arrive on site, we’ll discuss this with you so you know exactly what to expect.

All of our operating procedures are supported by approved industry standard codes of practice and conform to NGB guidelines where relevant to safe conduct of the particular activity. Our documentation describe relevant hazards, risks and control measures and are the blueprint by which all of our instructors and managers operate.

We totally understand this. There is always risk with any adventure activity, and while we can never guarantee accidents won’t happen, everything we do is risk assessed, and we have the most robust operating procedures in place. Our accreditations are a indication of our highest safety standards. Please be reassured that your child will be in good hands, with highly qualified and expertly trained instructors who are trained to recognise each child’s individual capabilities, level, and pace.